Has your item been damaged, stolen or lost? This page is
intended to give you information on how to claim.
YOU MUST DO THE FOLLOWING
- Notify Supercover Insurance Plc
on 0871 222 1130 as soon as possible
in any event of any incident likely
to give rise to a claim under this
insurance.
- Report the theft or accidental
loss of any mobile phone or PDA,
within 12 hours of discovery to your
Airtime Provider and blacklist your
handset.
- Report the theft or accidental
loss of any electronic equipment to
the Police within 24 hours of
discovery and obtain a crime
reference number in support of a
theft and a lost property number in
support of an accidental loss claim.
- Provide us with details of the
claim and any other contract,
guarantee, warranty or insurance
that may apply to the loss including
but not limited to household
insurance. Where appropriate a
rateable proportion of the claim may
be recovered direct from these
Insurers.
IF YOUR ITEM IS REPLACED BY
US IT BECOMES OURS
If it is returned to you or
found you must notify us and send it to
us if we ask you to. To help us improve
our service we may record or monitor
telephone calls.
CLAIM EXCESS CHARGES
iPhone - £100, International - £75,
Mobile Phone Loss - £50, Theft/Damage -
£25
FRAUDULENT CLAIMS WARNING: We will
process your claim under the
Terms &
Conditions of this insurance based on
the first reason notified to us for the
claim. If your claim is not covered and
you then submit a claim having changed
the reason we consider this as fraud.
Details of all such cases will be passed
to appropriate agencies for action.
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